Unified Platform for Roaming and Messaging Management in Telecommunications

The client operates with separate, unintegrated platforms for steering of roaming and SMS welcome services, leading to fragmented processes, increased operational complexity, and suboptimal service quality. The lack of platform unification hampers scalability, agility, and the ability to quickly adapt to new standards and customer demands.

A large telecommunication provider seeking to streamline and modernize its roaming and messaging platforms to enhance service efficiency and customer experience.

• Replace existing steering and messaging platforms with a unified, scalable solution.
• Enhance system robustness, ensuring high availability and security.
• Improve operational efficiency through automation and streamlined workflows.
• Support modern network standards such as 5G, VoLTE, and Diameter protocols.
• Reduce time-to-market for new service offerings and policy changes.

• Robust routing logic for roaming steering and subscriber messaging
• Support for 5G standards and VoLTE services
• Integration with legacy and modern network protocols (DIAMETER, SS7, SNMP)
• Secure file transfer and data synchronization via SFTP and OTA
• Scalability to handle increasing subscriber and data volumes
• Monitoring, alerting, and troubleshooting tools for network management
• Administrative dashboards for policy configuration and analytics

• Legacy billing and subscriber management systems
• Network element signaling systems (SS7, SNMP)
• Third-party messaging and roaming partner platforms
• Monitoring and alerting tools

• System must support at least 10 million subscribers with high performance and low latency
• Ensure compliance with security standards for sensitive subscriber data
• Availability aimed at 99.99% uptime
• Real-time processing capabilities for policy enforcement and messaging

The unified platform is expected to reduce operational complexity and decrease platform maintenance costs. It will enable faster deployment of new services, improve network reliability, and enhance customer satisfaction by providing seamless roaming and messaging experiences. Anticipated improvements include a reduction in message delivery latency, increased handling capacity, and greater system resilience.