Development of a High-Performance Self-Care Mobile Application for Telecom Subscribers

The client faces difficulties in providing a seamless, scalable, and user-friendly mobile self-care solution that meets modern customer expectations. Existing solutions lack robust performance, real-time data interaction, and integration with backend systems, leading to customer dissatisfaction and increased support costs.

A large telecommunications provider seeking to enhance customer self-service capabilities through a dedicated mobile application to improve user engagement and operational efficiency.

• Create a secure, high-quality mobile application enabling users to manage their telecom accounts independently.
• Ensure the app supports real-time data synchronization and smooth integration with backend telecom systems.
• Implement automated CI/CD pipelines to streamline app deployment and updates.
• Achieve a scalable architecture compatible with future feature expansion and increased user load.
• Enhance customer experience, reducing call center volume and increasing app adoption rates.

• Account Management Dashboard: View and update personal account details.
• Usage Monitoring: Access real-time data on usage, billing, and plan details.
• Service Management: Activate, suspend, or modify telecom services and features.
• Automated Notifications: Push alerts for billing, service outages, and promotions.
• Secure Authentication & Authorization: Support multi-factor authentication and role-based access.
• Data Export & Reporting Functionality: Generate statements and usage reports.
• Integration with Backend Systems: Seamless communication with core telecom databases and CRM systems.
• Robust Error Handling & Offline Support: Maintain usability during network disruptions.
• Automated Deployment Pipelines: Support continuous integration/delivery.

• Backend telecom databases for account and usage data
• CRM systems for customer profile management
• Notification systems for push alerts
• Payment gateway integrations for billing
• Authentication providers for secure login

• System should support at least 100,000 concurrent users
• Application must have 99.9% uptime and high availability
• Data should be encrypted both in transit and at rest
• Response times for key operations should be under 2 seconds
• Automated testing and deployment pipelines to ensure faster rollout cycles

The development of a high-quality mobile self-care application is anticipated to significantly improve customer engagement and satisfaction, leading to a reduction in support costs. Targeted metrics include a 30% increase in app adoption, a 25% decrease in support calls, and enhanced operational agility through automated deployment pipelines, ultimately strengthening the client’s competitive position in the telecom market.