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The ministry faced fragmented legacy systems with poor interoperability, leading to delayed service delivery, data silos, and security vulnerabilities. These inefficiencies were amplified during the pandemic, resulting in citizen dissatisfaction and operational bottlenecks.
A government entity responsible for delivering critical public services, seeking digital transformation to address systemic inefficiencies exacerbated by the pandemic.
The unified portal will enable 24/7 citizen access to government services, reduce operational costs by 40%, and process 10x more transactions during peak loads. Enhanced security measures will ensure compliance with national data protection regulations, while dynamic form capabilities will reduce service deployment time by 60%.