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Onno Plus experienced inefficiencies due to disparate systems for order management, sales, and customer support. This lack of integration hindered collaboration, data visibility, and the ability to track key performance indicators across teams. Inefficient order management and limited functionality in the existing order system further impacted operational speed and customer experience.
Onno Plus GmbH is a logistics company specializing in [details missing from case study, but inferred to be a service offering to customers]. They operate with multiple teams (sales, support) and require a scalable system to manage customer interactions, orders, and support requests.
This project is expected to deliver a significant return on investment, including a substantial increase in sales (projected 210%), faster order processing (projected 99.8% improvement), and increased workforce capacity (projected 216% increase in headcount efficiency). The unified CRM platform will serve as the foundation for sustainable business growth and operational excellence.