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AI-Powered Review Management Platform Development

lexis.solutions

Business services

Consumer products & services

eCommerce

Challenges in Manual Review Management

Businesses struggle with fragmented online review management across platforms like Google, Yelp, and Facebook. Manual processes lead to missed opportunities for addressing negative feedback, underutilized positive reviews, and inefficient customer engagement, ultimately impacting customer satisfaction and sales.

About the Client

SaaS company providing AI-driven review management solutions for businesses

Project Goals for AI-Powered Review Management

Automate review collection and response generation using AI
Enhance customer satisfaction through real-time sentiment analysis
Increase sales via improved online visibility and SEO optimization
Provide actionable business insights from aggregated review data

Core System Functionalities

Real-time review tracking across 20+ platforms with AI sentiment analysis
Personalized review collection campaigns via email/QR/NFC with ML optimization
One-click AI-generated authentic review responses
Real-time dashboard with trend analysis and business recommendations
Automated positive review marketing with dynamic content updates
AI-optimized SEO profile pages for improved search rankings

Technology Stack Requirements

AI/ML frameworks (NLP, sentiment analysis)

Web scraping APIs for review platforms

Real-time data processing systems

Cloud infrastructure (AWS/Azure)

React/Node.js for dashboard development

System Integrations

Google Business API
Yelp Fusion API
Facebook Graph API
Email marketing platforms (Mailchimp, SendGrid)
SEO tools (SEMrush, Moz)

Non-Functional Requirements

Horizontal scalability for 10M+ monthly reviews
Real-time processing latency <500ms
Enterprise-grade data encryption
99.9% system uptime SLA
Multi-tenancy architecture for SaaS deployment

Expected Business Impact

Projected 65M+ annual profile visitors, 20M+ analyzed reviews, and 500+ enterprise clients through automated review lifecycle management. Expected outcomes include 40% faster response times to negative reviews, 25% increase in positive review conversion rates, and measurable improvements in client SEO rankings.