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Unified Business Process Automation Platform for Multiservice Provider
  1. case
  2. Unified Business Process Automation Platform for Multiservice Provider

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Unified Business Process Automation Platform for Multiservice Provider

tatvasoft.com
Logistics
Insurance
Business services

Operational Fragmentation Across Critical Business Functions

The client faces significant operational inefficiencies due to disparate systems managing insurance claims processing, transportation scheduling, language services coordination, and billing operations. Key challenges include manual handling of diverse file formats (EDI, spreadsheets, flat files), lack of centralized workflow management across multiple stakeholders (payors, providers, patients), and insufficient automation leading to human errors and reduced productivity.

About the Client

Multinational provider of transportation, translation, and insurance services requiring integrated business process automation

Digital Transformation Goals

  • Create unified web platform integrating all business processes
  • Automate critical workflows in claims processing and service delivery
  • Implement centralized task management with smart assignment
  • Enable real-time reporting and analytics capabilities
  • Reduce hardware and location dependencies through digital solutions

Core System Capabilities

  • Multi-format EDI processing engine for insurance claims
  • Unified interface for payor, provider, and patient management
  • Automated appointment lifecycle management
  • Dedicated workflow queues for operations, billing, quality teams
  • Real-time dashboard with interactive charts and reports
  • Integrated ride-booking automation with cost optimization
  • Smart communication system with SMS/IVR capabilities
  • Automated invoice generation and reconciliation processes
  • Provider portal for service tracking and payment status

Technology Stack Requirements

.NET Core
React
ASP.NET MVC
Microsoft SQL Server
Telerik Controls
BizTalk Server
JavaScript
CSS/Bootstrap

External System Integrations

  • Lyft/Uber API for transportation services
  • Google Maps API for mileage calculation
  • Twilio for SMS/IVR communications
  • Microsoft Graph API for email integration
  • Office 365 for collaboration tools

System Quality Attributes

  • High-availability architecture with 99.9% uptime
  • HIPAA-compliant data security measures
  • Scalable infrastructure for multi-tenant support
  • Real-time processing performance metrics
  • Cross-browser compatibility with responsive design

Expected Business Transformation Outcomes

Implementation of this platform is projected to reduce manual processing efforts by 60%, increase daily referral processing capacity by 300%, and improve service delivery response times by 75%. The integrated solution will eliminate system switching costs, reduce operational errors through automation, and provide actionable business insights through real-time analytics, positioning the client for scalable growth across multiple service verticals.

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