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Unified Boiler Insurance Platform Development

n-ix.com

Insurance

Utilities

Business Challenges

Energy Cloud Solutions currently manages boiler insurance operations using two separate back-office platforms: one for their employees and another for their affiliated company. This siloed approach hinders efficiency, collaboration, and data accuracy. The need exists to consolidate these operations into a single, unified platform to streamline processes, improve data management, and enhance overall operational efficiency.

About the Client

A leading UK energy supplier and provider of home energy and heating equipment, committed to renewable energy.

Project Goals

Develop a unified platform for managing boiler insurance operations for both Energy Cloud Solutions and its affiliated company.
Reduce operational expenses by streamlining processes and automating manual tasks.
Improve data accuracy, accessibility, and security through data consolidation.
Enhance collaboration between Energy Cloud Solutions and its affiliated company.
Increase employee productivity by reducing manual work and providing a more efficient platform.

Functional Requirements

Policy Management: Creation, modification, and cancellation of boiler insurance policies.
Claims Management: Submission, processing, and resolution of boiler insurance claims.
Billing & Payments: Automated billing and payment processing, including payment authorization and reconciliation.
Customer Management: Customer account management, including user eligibility checks and contract renewal management.
Reporting & Analytics: Comprehensive reporting capabilities to track key performance indicators (KPIs) and identify areas for improvement.
User Management: Role-based access control for both internal and affiliated company users.

Preferred Technologies

Microservices Architecture

AWS (Amazon Web Services)

Kubernetes

Terraform

Bottlerocket

AWS IAM

Crossplane

Required Integrations

Payment Gateway (for payment processing)
Customer Relationship Management (CRM) system (potential future integration)
Existing Legacy Systems (for data migration and potential ongoing integration)

Non-Functional Requirements

High Availability and Scalability
Robust Security (compliance with relevant data privacy regulations)
Performance (fast response times)
Data Integrity and Consistency
Automated Testing (Continuous Integration/Continuous Delivery - CI/CD)

Expected Business Impact

The unified platform is expected to significantly improve operational efficiency, reduce costs, and enhance customer satisfaction. Specifically, the client anticipates a reduction in infrastructure costs of up to 50%, lowered management overhead of up to 70%, and improved customer satisfaction through a more streamlined and responsive insurance process. The project will also enable faster time-to-market for new features and improvements.