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Unified Accessibility Platform Integration for Disability Support Services

stepinsight.com

Non-profit

Information technology

Integration and Accessibility Challenges

Fragmented user experience across three distinct platforms (web app, Discourse forum, external marketplace), lack of seamless Single Sign-On (SSO) functionality, and accessibility barriers preventing effective service delivery to the disabled community.

About the Client

Non-profit organization focused on empowering disabled communities through accessible digital solutions

Key Development Goals

Unify multiple platforms into a cohesive ecosystem
Implement seamless cross-platform SSO authentication
Ensure full accessibility compliance for disabled users
Establish feedback-driven continuous improvement mechanisms

Core System Functionalities

Cross-platform SSO implementation
WCAG-compliant accessibility framework
Discourse forum integration
External marketplace connectivity
User feedback collection system

Technology Stack Preferences

UserWay accessibility API

OAuth 2.0 authentication protocol

React.js frontend framework

Node.js backend services

System Integration Requirements

Discourse forum API
External marketplace API
SSO provider integration
User analytics platform

Non-Functional Requirements

WCAG 2.1 AA compliance
99.9% system uptime SLA
Cross-browser compatibility
GDPR-compliant data handling
Scalable cloud infrastructure

Expected Business Impact

Projected 10,000+ active users within three years, 40% reduction in user onboarding friction, 25% increase in daily platform engagement, and establishment as a leading accessible digital hub for disability support services in Australia.