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Centralized Award Management and Event Ticketing Platform
  1. case
  2. Centralized Award Management and Event Ticketing Platform

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Centralized Award Management and Event Ticketing Platform

stepinsight.com
Business services
Information technology
Media

Current Challenges in Award and Event Management

The client struggles with fragmented systems for managing award applications, event ticketing, and program-specific websites. This leads to inefficiencies in content management, limited scalability during high-traffic periods, and inconsistent user experiences across different award programs and venues.

About the Client

A multi-industry organization managing various award programs and events across Australia, seeking a scalable digital solution for application management, ticketing, and content customization.

Strategic Goals for Platform Development

  • Create a unified platform to handle award applications, ticketing, and venue management at scale
  • Centralize dynamic content control while enabling program-specific customization
  • Simplify administrative workflows for multi-program oversight
  • Deliver a seamless user experience for applicants, attendees, and organizers

Core System Functionalities

  • Dynamic form builder for award applications with edition-specific configurations
  • Automated ticketing system with real-time sales tracking and venue capacity management
  • Headless CMS integration for program-specific website customization
  • Participant portal for submission tracking, ticket purchases, and award results
  • Jury review interface with scoring and collaboration tools

Technology Stack Preferences

Headless CMS (e.g., Contentful/Strapi)
Cloud-native architecture (AWS/Azure)
React/Vue.js frontend frameworks
Node.js backend with microservices
GraphQL/REST APIs

Critical System Integrations

  • Payment gateways (Stripe/PayPal)
  • CRM systems (Salesforce/HubSpot)
  • Analytics platforms (Google Analytics/Mixpanel)
  • Email marketing tools (Mailchimp)
  • Identity providers (Auth0/OAuth)

Essential Non-Functional Requirements

  • Horizontal scalability to handle 10,000+ concurrent applicants
  • 99.95% system availability during peak periods
  • Role-based access control with GDPR compliance
  • Sub-second page load times for critical workflows
  • Multi-tenancy architecture for program isolation

Anticipated Business Outcomes

The platform will enable efficient management of large-scale award programs with 10,000+ applicants per event, reduce administrative overhead through centralized controls, and increase participant engagement via personalized digital experiences. It will establish a reusable framework for rapid deployment of new award programs across Australia while maintaining brand consistency and operational efficiency.

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