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TravelShield Member Portal Enhancement & Expansion

qodeca.com

Insurance

Financial services

Security

Challenges with Current Member Portal

The current TravelShield member portal, built with .NET, Azure, React, Swift, and Stripe, requires modernization and expansion to improve user experience, enhance service delivery capabilities, and meet evolving security and compliance standards. There are likely limitations in scalability, user interface/user experience (UI/UX), and integration with new services.

About the Client

TravelShield is an insurance provider specializing in travel security and medical evacuation services for individuals and groups.

Project Goals

Enhance user experience for accessing TravelShield services.
Improve the portal's security and compliance posture.
Expand service offerings accessible through the portal (e.g., new types of assistance).
Increase member engagement and satisfaction.
Improve operational efficiency related to service requests.

Functional Requirements

Membership purchase and management
Secure access to emergency services (reporting, requesting)
Policy information access and management
Claim submission and tracking
User profile management
Admin panel for user and service management
Multi-lingual support

Technology Stack

.NET

Azure

React

Swift

Stripe

External System Integrations

Stripe (payment processing)
Third-party medical evacuation providers
Emergency response services (e.g., security dispatch)
CRM system (for member data)
Potentially a geolocation service

Non-Functional Requirements

High availability and scalability to handle peak demand
Robust security measures to protect sensitive member data (HIPAA compliance)
Performance optimization for fast response times
Responsive design for optimal viewing on various devices
Accessibility compliance (WCAG)

Expected Business Impact

This project will enhance TravelShield's competitive advantage by providing a modern, user-friendly, and secure member portal. This will lead to increased customer satisfaction, improved operational efficiency, and the ability to expand service offerings, ultimately driving revenue growth and strengthening TravelShield's position in the travel insurance market.