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Develop a Comprehensive Mobile-First Hospitality Management Platform

qodeca.com

Hospitality & leisure

Current System Inflexibility and Fragmentation

The Bay Club currently relies on an outdated and inflexible system that lacks support for new features, struggles with maintenance, and has missing core functionalities (e.g., card payments, childcare booking). This reliance on external partners results in high costs and instability.

About the Client

A chain of exclusive recreation and entertainment centers offering a wide range of amenities including fitness, golf, tennis, spa, catering, events, childcare, and day camps.

Project Goals

Develop a fully integrated, cloud-based, mobile-friendly, and scalable hospitality management platform.
Implement a system with robust permission management for lead users.
Streamline data flow between the new platform and legacy systems for 24/7 availability.
Establish a modern corporate architecture for future growth and scalability.

System Functionality

Membership management (enrollment, renewals, billing)
Facility booking (tennis, golf, fitness, spa, courts)
Childcare and day camp booking
Online sales and registration
Member self-service portal
Employee management (scheduling, access control)
Financial management (payments, accounting)
Messaging system for internal and external communication
Testimonial management

Technology Stack

Cloud-based architecture (AWS, Azure, or GCP)

Mobile-first design (iOS and Android)

API-driven development

Modern programming languages (e.g., Java, Python, Node.js)

Database (e.g., PostgreSQL, MySQL)

External System Integrations

Legacy CRM system
Financial accounting system
Payment gateway (for card payments)
Childcare management system (if applicable)

Non-Functional Requirements

Scalability to handle a large number of users and transactions
High availability and 24/7 uptime
Robust security measures to protect member data
Performance optimization for a smooth user experience
Low maintenance requirements

Expected Business Impact

The new platform will improve operational efficiency, enhance member experience, reduce reliance on external partners, and enable The Bay Club to adapt to evolving business needs. It will also facilitate data-driven decision-making and support future growth.