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Software Maintenance and Enhancement Project for IT Support Platform
  1. case
  2. Software Maintenance and Enhancement Project for IT Support Platform

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Software Maintenance and Enhancement Project for IT Support Platform

innokrea.com
Business services

Challenge

FIXFM faced challenges in maintaining and developing its existing IT support platform, requiring a more efficient and stable technological partner to ensure seamless customer support and optimize costs. The existing technology partner was no longer meeting their needs effectively.

About the Client

FIXFM is a business services company specializing in organizing visits of specialists for individual clients and small companies, providing IT support and fault repair solutions.

Project Objectives

  • Optimize IT infrastructure maintenance and development costs.
  • Ensure a stable and reliable technological partner for long-term cooperation.
  • Enhance platform performance and scalability.
  • Improve the quality and reliability of the software.
  • Reduce time-to-market for new features and improvements.

Functional Requirements

  • Customer request management
  • Technician dispatch and scheduling
  • Real-time tracking of technician location
  • Communication tools for customer-technician interaction
  • Reporting and analytics on service performance
  • User management and access control

Preferred Technologies

Python
React
PostgreSQL
AWS
TypeScript

Integrations Required

  • Potentially CRM systems for customer data
  • Possibly external payment gateways for service fees

Key Non-Functional Requirements

  • High availability and reliability
  • Scalability to handle increasing user load
  • Secure data storage and transmission
  • Responsive user interface for web and mobile access

Estimated Impact

This project is expected to result in cost savings of approximately 20% on IT maintenance and development, a 30% increase in IT work efficiency, and a more stable and scalable platform to support future growth. It will also deliver a more responsive and innovative software solution due to the fresh perspective of the new development team.

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