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Snapbus Application Enhancement and Maintenance

railwaymen.org

Logistics

Transportation

Operational Efficiency and User Experience Enhancement

Deutsche Bahn requires a robust and scalable platform (Snapbus) to effectively manage bus rentals for various events and trips. Challenges include ensuring a seamless booking process for diverse user groups, maintaining pricing transparency, adapting to German language requirements, and continuously improving operational efficiency to align with corporate standards and customer needs.

About the Client

National railway company expanding its transportation services through strategic partnerships and technology solutions.

Project Goals

Maintain and enhance the functionality of the Snapbus application.
Ensure seamless user experience for all stakeholder groups (users, administrators, drivers).
Maintain pricing transparency and accuracy.
Adapt the application to evolving business needs and market demands.
Ensure adherence to German language standards.
Maintain the application's security and reliability.

Functional Requirements

Ride Request Management (Route specification, passenger count, date selection, amenity choices).
Price Booking (Fare forecasting, pre-payment options, 48-hour booking hold).
Individual Pricing (Quote generation for non-standard routes and vehicle configurations).
User Account Management (Registration, profile management).
Admin Panel (Booking management, vehicle management, driver management, pricing configuration).
Payment Gateway Integration (Secure payment processing).
Reporting and Analytics (Booking statistics, revenue tracking).

Preferred Technologies

Existing infrastructure compatible with Deutsche Bahn's corporate standards.

Web application framework (likely existing).

Backend language (likely existing).

Database (likely existing).

Required Integrations

Payment gateway (e.g., Stripe, PayPal).
Mapping service (e.g., Google Maps) for route planning.
Potentially CRM or other internal Deutsche Bahn systems.

Non-Functional Requirements

Scalability to handle increasing user volume.
High availability and reliability.
Security to protect user data and financial transactions.
Performance optimization for fast response times.
Compliance with German data privacy regulations (GDPR).

Expected Business Impact

This project will enhance Deutsche Bahn's offerings, improve operational efficiency, and provide a better user experience for customers. By maintaining and enhancing the Snapbus application, Deutsche Bahn can further solidify its position as a leader in transportation services, increase revenue generation through bus rentals, and promote sustainable transportation options.