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Development of Native Mobile Applications for FoodTech Order Management and POS Integration

railwaymen.org

Food & Beverage

Information technology

Challenges in Existing Ordering System and Cultural Adaptation

Existing hybrid app lacked reliability and scalability. Cultural differences in work schedules and language requirements (English/Arabic RTL support) complicated development. Integration with NCR POS system required complex reverse engineering and localization challenges for prayer time features.

About the Client

Quick-service restaurant chain modernizing traditional shawarma with technology-driven ordering solutions

Objectives for Mobile App Development and System Integration

Replace unreliable hybrid app with native iOS/Android applications
Enhance UX/UI with culturally adapted design principles
Implement robust right-to-left language support for Arabic
Integrate with NCR POS system for seamless order fulfillment
Ensure scalability across 90+ restaurant locations

Core System Functionalities and Features

User registration and profile management
Menu browsing with customizable shawarma options
Order tracking with real-time status updates
Push notification system for order readiness alerts
Bilingual interface (English/Arabic) with RTL support
POS system integration for order processing
Promotional campaign delivery mechanism

Technology Stack Requirements

Native iOS (Swift)

Native Android (Kotlin)

Ruby on Rails backend

REST API architecture

Cloud infrastructure (AWS/GCP)

Critical System Integrations

NCR POS system integration
Payment gateway integration
Push notification services (Firebase/APN)
Localization management platform

Non-Functional Requirements

High availability (99.9% uptime)
Scalable architecture for peak order times
Cross-cultural UI adaptability
Data security and privacy compliance
Performance optimization for low-bandwidth environments

Expected Business Impact

Improved customer satisfaction through reliable ordering experience, increased order volume via mobile channels, reduced operational friction through POS integration, enhanced brand loyalty through personalized promotions, and expanded market reach through culturally optimized digital presence.