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Smart TV Application Enhancement for Enhanced Guest Experience

sombrainc.com

Hospitality & leisure

Challenges with Smart TV Application Development

The Sombra hotel chain faced challenges in developing a user-friendly and reliable Smart TV application for guest entertainment and information. These challenges included navigating platform-specific limitations (webOS versions), implementing smooth navigation across different content formats, ensuring consistent content display across various TV models, and establishing robust error monitoring and logging mechanisms.

About the Client

A hotel chain focused on providing a modern and technologically advanced experience for its guests.

Project Goals

Develop a robust and user-friendly Smart TV application for the Sombra hotel chain.
Provide guests with easy access to hotel information, services, and entertainment options.
Ensure seamless navigation and a visually appealing user experience on LG Smart TVs.
Implement comprehensive error monitoring and logging to proactively identify and resolve issues.
Adhere to the hotel chain's predefined technology stack while optimizing for performance and stability.

Functional Requirements

Hotel Information Display (amenities, services, local attractions)
In-Room Controls (lighting, temperature, TV channel selection)
Entertainment Content (streaming services, hotel-provided media)
News and Weather Updates
Error Logging and Reporting

Preferred Technologies

VueJS

Netlify

LG webOS (version 5.0)

Integrations Required

CMS for content management
Logging service/IP address for error reporting

Key Non-Functional Requirements

Performance: Application should load quickly and respond promptly to user interactions.
Reliability: Application should be stable and minimize crashes or errors.
Security: Ensure secure content delivery and prevent unauthorized access.
Scalability: The application should be able to handle a growing number of users and content updates.
Compatibility: Application must be compatible with various LG TV models running webOS 5.0

Expected Business Impact

A successful Smart TV application will significantly enhance the guest experience, improve guest satisfaction, and positively reflect on the Sombra hotel chain's commitment to modern technology. This will potentially lead to increased positive reviews, repeat bookings, and a stronger brand reputation.