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Existing manual processes for customer satisfaction measurement create delays in CXM Index calculation, limit scalability, and reduce operational efficiency. Need for automated, customizable feedback collection across multiple channels to maintain market leadership.
European leading provider of customer experience analysis and optimization solutions for B2B and B2C sectors
Enables 30% faster customer feedback cycles, improves CXM Index accuracy by 40%, and supports 500% growth in client base through automated scalability. Provides measurable ROI through enhanced customer retention analytics and benchmarking capabilities.