Logo
  • Cases & Projects
  • Developers
  • Contact
Sign InSign Up

Here you can add a description about your company or product

© Copyright 2025 Many.Dev. All Rights Reserved.

Product
  • Cases & Projects
  • Developers
About
  • Contact
Legal
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
Development of Customer Experience Management System with Automated Feedback Collection
  1. case
  2. Development of Customer Experience Management System with Automated Feedback Collection

This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of Customer Experience Management System with Automated Feedback Collection

sombrainc.com
Business services
Information technology

Current Challenges in Customer Feedback Collection

Existing manual processes for customer satisfaction measurement create delays in CXM Index calculation, limit scalability, and reduce operational efficiency. Need for automated, customizable feedback collection across multiple channels to maintain market leadership.

About the Client

European leading provider of customer experience analysis and optimization solutions for B2B and B2C sectors

Key Project Goals

  • Implement automated SMS/email feedback collection system
  • Integrate CSV upload functionality with real-time processing
  • Develop scheduling capabilities for automated campaigns
  • Enable seamless CXM Index calculation and benchmarking

Core System Requirements

  • Manual SMS/email sending with CSV upload support
  • Scheduled automated feedback campaigns
  • Real-time CXM Index calculation engine
  • Customizable template management system
  • Cross-channel analytics dashboard

Technology Stack Requirements

Cloud-based architecture
API-first design
Modern programming languages (Node.js/Python)
Relational database management systems

System Integration Needs

  • CXMnow core system integration
  • Third-party SMS gateway APIs
  • Email service providers (SendGrid/Amazon SES)
  • CRM systems (Salesforce/SAP)

Performance and Security Requirements

  • Support 10,000+ concurrent campaigns
  • 99.9% system availability SLA
  • GDPR-compliant data handling
  • Real-time processing latency <200ms

Expected Business Outcomes

Enables 30% faster customer feedback cycles, improves CXM Index accuracy by 40%, and supports 500% growth in client base through automated scalability. Provides measurable ROI through enhanced customer retention analytics and benchmarking capabilities.

More from this Company

Staff Augmentation for Scalable Workforce Management Platform Expansion
Modernization of Logistics Management Portal for Enhanced Customer Experience and Operational Efficiency
Development of Scalable Payment Service MVP for Financial Platform
Development of Custom HR Information System for Software Development Firm
Development of a Learning Management Platform for Bartender Training in the Hospitality Industry