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Modernization of Logistics Management Portal for Enhanced Customer Experience and Operational Efficiency

sombrainc.com

Logistics

Food & Beverage

Business Challenges

Legacy technology management portal with 70% SLA, operational inefficiencies due to lack of visibility causing order inaccuracies, and need for rapid deployment before critical Q4 sales period.

About the Client

Tech-enabled third-party logistics provider specializing in direct-to-customer delivery for alcohol brands in the US

Key Project Objectives

Enhance customer experience through digital transformation
Boost operational visibility and order accuracy
Meet strict October 2022 deadline for peak season readiness
Reduce error correction time and improve service level agreements

Core System Requirements

Order management system with real-time status updates
Automated error detection and correction workflows
Interactive dashboard for operational visibility
Customer portal for shipment tracking and communication
Inventory management with accuracy verification tools

Technology Stack

Cloud-native architecture

Microservices framework

React.js for frontend interface

Node.js backend with REST APIs

AWS/Azure cloud infrastructure

System Integrations

ERP systems for order processing
Warehouse management systems (WMS)
Customer relationship management (CRM) platforms
Payment gateways for transaction processing

Non-Functional Requirements

99.9% system uptime during peak seasons
Scalable infrastructure for seasonal demand spikes
Real-time data processing with <200ms latency
Role-based access control and data encryption
Cross-browser compatibility and responsive design

Expected Business Impact

Service level agreement improvement from 70% to 99.9%, 50x faster error correction, 99.5% on-time shipping rate, 90% first-response customer service rate within 4 hours, and $326M+ revenue scalability through enhanced operational efficiency.