Secure User Authentication System to Prevent Lockout Errors

A medium-sized business services firm experienced frequent user lockouts due to authentication errors, leading to frustration, decreased productivity, and increased support overhead. The existing access management system lacked robustness, resulting in security vulnerabilities and user access issues.

A mid-sized enterprise providing client management and digital solutions seeking to improve security and user access reliability.

• Implement a reliable user authentication and authorization system reducing lockout incidents by approximately 90%.
• Improve user experience by decreasing login-related support tickets by 75%.
• Enhance security protocols to prevent unauthorized access while maintaining ease of legitimate user access.
• Ensure scalability to support future growth and increased user base.

• Secure login interface with multi-factor authentication (MFA).
• Automated account lockout and recovery mechanisms.
• Real-time login status tracking and alert notifications.
• Admin dashboard for managing user access rights, viewing login history, and handling account issues.
• Integration with existing user databases and directory services.

• User identity management systems (e.g., directory services)
• Support ticket and alerting tools
• Legacy authentication systems, if applicable

• System should handle up to 10,000 concurrent authentication requests with response time under 200ms.
• Data security must comply with industry standards including AES encryption and secure protocols.
• High availability architecture ensuring 99.9% uptime.
• Audit trail logging for all login attempts and account activity.

This project aims to significantly decrease user lockout incidents, reduce support ticket volume related to login issues by 75%, and enhance overall security. The scalable solution will support future growth, improve user satisfaction, and reduce operational overhead associated with access management.