Enhanced Security and User Access Management System for Lockout Prevention

The client faces frequent user lockouts due to authentication errors, leading to increased support tickets, decreased user satisfaction, and operational delays. This issue hampers seamless access to critical systems and hampers overall user experience, necessitating a comprehensive solution to mitigate lockout incidences and enhance security measures.

A medium to large enterprise specializing in secure digital transactions and user account management, seeking robust authentication and access controls.

• Develop a secure, scalable authentication management system that minimizes user lockouts.
• Implement real-time monitoring and alerts for login failures to proactively address issues.
• Enhance user experience by reducing login-related support requests by at least 30%.
• Increase system reliability and security compliance with industry standards.
• Achieve at least a 25% reduction in account lockout incidents within the first six months post-deployment.

• User login and authentication module supporting multi-factor authentication (MFA).
• Automated lockout detection and management with configurable thresholds.
• Self-service portal for account recovery and credential resets.
• Real-time analytics dashboard monitoring login attempts and lockout events.
• Secure session management and timeout handling.
• Integration with existing directory services (e.g., LDAP, Active Directory).
• Audit logs and compliance reporting features.

• Existing user directory services (LDAP, Active Directory).
• Security information and event management (SIEM) systems.
• Email and SMS gateway services for notifications.
• Support ticketing system for escalation workflows.

• System availability of 99.9% uptime.
• Authentication response time under 2 seconds.
• Data encryption at rest and in transit.
• Compliance with industry security standards such as ISO 27001 and GDPR.
• Ability to handle at least 10,000 concurrent login requests.

The implementation of this system is expected to reduce user account lockout incidents by over 25% within the first half-year, decreasing support ticket volume related to login issues by approximately 30%, thus enhancing overall user satisfaction and operational efficiency. Additionally, the improved security protocols will elevate compliance posture and reduce potential security breaches.