Enhanced User Authentication System for Secure Access Management

Business services

Defining the Core Challenges in Access Security and User Management

The client experienced frequent lockouts and authentication errors impacting user productivity and system security. This issue indicates deficiencies in their current access management infrastructure, leading to potential security vulnerabilities and degraded user experience.

About the Client

A mid-sized enterprise providing digital solutions with a focus on internal security and user management

Goals for Developing a Robust Authentication and Access Management System

Implement a secure, reliable authentication framework minimizing login errors and lockouts
Improve overall user experience by providing seamless access across multiple devices and platforms
Enhance system security through multi-factor authentication and account activity monitoring
Reduce administrative overhead in user account management
Achieve measurable improvement in system uptime and user satisfaction

Key Functional Features for the Secure Access Management System

Secure login process incorporating multi-factor authentication (MFA)
Real-time login status monitoring and error handling mechanisms
Automated account lockout and recovery procedures
User activity audit logs for security and compliance
Role-based access control (RBAC) customization
Dashboard for administrators to monitor and manage user access

Preferred Technical Stack and Architectural Approaches

Web security frameworks supporting OAuth 2.0 and OpenID Connect

Cloud-based authentication services for scalability

RESTful APIs for integration and extensibility

Secure database management for user credentials and logs

External Systems and Data Sources Integration Needs

Existing user directory services (e.g., LDAP, Active Directory)
Security Information and Event Management (SIEM) systems
Third-party MFA providers
Internal incident management and user support systems

Critical Non-Functional System Performance and Security Considerations

System must support at least 10,000 concurrent users with 99.99% uptime
Authentication process should complete within 2 seconds under load
Compliance with industry security standards such as ISO 27001 and GDPR
Data encryption in transit and at rest
Regular security audits and vulnerability assessments

Anticipated Business and Operational Benefits

The implementation of an enhanced authentication system is expected to reduce login failures by 85%, decrease admin support requests related to account lockouts by 70%, and increase user satisfaction scores by over 20%. Additionally, improved security protocols will mitigate risks of unauthorized access and data breaches.