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Scalable Food Delivery Platform Modernization and B2B Expansion

agileengine.com

Food & Beverage

Logistics

ECommerce

Technology

Scaling Challenges and B2B Transition Requirements

Existing platform architecture struggled with high-load order processing during peak times, lacked B2B administrative capabilities for restaurant partners, and required localization improvements for international market entry while maintaining sub-30-minute delivery SLAs.

About the Client

A high-growth food delivery platform transitioning from B2C to hybrid B2B/B2C operations with international expansion goals

Global Market Expansion and Operational Model Transition

Modernize platform architecture for 10x order volume scalability
Implement B2B administrative solutions for restaurant partner management
Develop personalized recommendation engine to boost customer retention
Optimize delivery route calculations for multi-country operations
Enhance UI/UX for both consumer and back-office users

Core Platform Capabilities

Distributed order processing system with real-time kitchen capacity management
Multi-tenant B2B admin panel for restaurant partners
AI-driven personalized meal recommendations
Dynamic delivery route optimization with traffic integration
Cross-border payment and localization framework

Technology Stack Requirements

Node.js

React.js

Koa.js

Redux

Elasticsearch

PostgreSQL

Docker

Kubernetes

Jenkins

Third-Party System Integrations

Payment gateways (Stripe/Adyen)
Mapping APIs (Google Maps/Mapbox)
Restaurant POS systems
Customer analytics platforms
Multi-language translation services

Performance and Reliability Standards

99.99% uptime SLA during peak hours
Sub-500ms latency for 95% of API requests
Horizontal scaling to handle 100K+ concurrent users
GDPR-compliant data processing
Real-time system monitoring dashboard

Business Transformation Outcomes

Platform modernization will enable entry into 10+ new international markets, support 200% YoY order volume growth, reduce delivery coordination costs by 40%, and increase restaurant partner retention through enhanced B2B tooling while maintaining industry-leading delivery speeds.