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Scalable Digital Content Management System for Complex Policy Libraries
  1. case
  2. Scalable Digital Content Management System for Complex Policy Libraries

Scalable Digital Content Management System for Complex Policy Libraries

bilberrry.com
Government
Non-profit
Legal

Challenges in Managing and Presenting Large-Scale Policy Content

The organization faces difficulty in efficiently managing, updating, and providing accessible, comprehensive policy data across multiple jurisdictions and categories. The existing system is unwieldy, relies on scattered tools like documents and spreadsheets, and hampers timely updates and accurate dissemination, especially during periods of rapid regulatory change or crisis response.

About the Client

A large government agency or non-profit organization responsible for managing and disseminating extensive policy and regulatory content related to specialized subjects requiring accurate, up-to-date information and stakeholder engagement.

Goals for a Robust, User-Friendly Policy Content Platform

  • Design and implement a scalable, relational database structure to house extensive policy data, enabling efficient management and consistent updates across all content.
  • Create an intuitive interface that streamlines policy review workflows and facilitates accurate data revision history tracking.
  • Develop a user-centric website architecture supporting advanced filtering, side-by-side comparisons, and easy navigation for diverse user groups including policy experts and newcomers.
  • Implement a flexible content management system that supports multi-stage review and revision processes within a unified backend environment.
  • Enhance content clarity with clear organizational messaging and visual design tailored for varied audiences, including informational explainer sections for onboarding new users.

Core Functional Specifications for the Policy Management System

  • A relational database model that categorizes policies by jurisdiction, regulation type, topic, last update, revision status, analyst responsible, and display options.
  • Backend tools supporting multi-staged review workflows, version control, and seamless updates that reflect across all associated content areas.
  • Frontend interface with robust filtering options, side-by-side jurisdiction comparisons, and a reliable search feature for policy topics and categories.
  • Dedicated content sections including introductory explanations of organizational identities and accessible guides for first-time users.
  • An admin panel customized for efficient content revision, tracking, and management, reducing reliance on scattered document-based processes.

Preferred Technical Stack and Architectural Approach

Content Management System with custom development on a modern, scalable platform (e.g., WordPress or equivalent).
Relational database architecture supporting dynamic content relationships and version control.
Responsive, accessible front-end design optimized for diverse devices and user experience best practices.

Necessary External System Integrations

  • Content revision and workflow tools to support multi-stage review processes.
  • Search engine optimization and indexing integrations to facilitate easy content discoverability.
  • Mapping or visualization tools for geographic policy comparison where applicable.

Key Non-Functional System Requirements

  • System scalability to support over 1,300+ content pieces and continual expansion.
  • High performance with fast load times, even with complex filtering and comparison features.
  • Robust data security and access controls for sensitive policy information.
  • Audit trail and revision history capabilities supporting traceability of all content changes.

Projected Business and User Benefits from the New Platform

The new system aims to significantly improve content management efficiency, reduce manual update errors, and enhance user access to up-to-date and comprehensive policy data. Expected outcomes include streamlined workflows for content analysts, improved information accessibility for diverse user groups, and a scalable platform capable of handling continuous policy updates, ultimately supporting more effective policy dissemination and stakeholder engagement at scale.

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