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RRT SaaS Platform Modernization and Enhancement
  1. case
  2. RRT SaaS Platform Modernization and Enhancement

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RRT SaaS Platform Modernization and Enhancement

saritasa.com
Hospitality & leisure
Food & Beverage
Business services

Challenges with Legacy System

RRT's existing SaaS platform, Order One, is built on outdated technologies, leading to difficulties in maintenance, scalability issues, and challenges in adapting to evolving market demands. The aging codebase hinders the company's ability to innovate and efficiently support its growing customer base. Maintaining the platform with a limited in-house development team is becoming increasingly complex and costly.

About the Client

Restaurant Revolution Technologies (RRT) provides off-premise solutions for restaurants, including online ordering, loyalty programs, and takeout/catering management. They offer a SaaS platform called Order One.

Project Goals

  • Modernize the Order One SaaS platform to current technology stacks for improved maintainability and scalability.
  • Enhance platform features to provide a better user experience for restaurants and customers.
  • Improve API integrations with third-party services to streamline order processing and data flow.
  • Ensure the platform can handle increasing transaction volumes and user growth.
  • Reduce the cost of ongoing maintenance and development.

Functional Requirements

  • Branded restaurant websites with customizable templates.
  • Unified omnichannel ordering (online, phone, in-person).
  • Real-time order monitoring and management.
  • Direct delivery enablement and tracking.
  • POS system integration for menu synchronization and order insertion.
  • Gift card and curbside pickup support.
  • Reporting and analytics dashboards for restaurants.

Preferred Technologies

AWS (Elastic Beanstalk)
.NET
Angular

Required Integrations

  • Payment gateways (e.g., Stripe, PayPal)
  • Delivery platforms (e.g., Uber Eats, DoorDash)
  • POS systems (various vendors)
  • Loyalty program platforms

Non-Functional Requirements

  • Scalability to handle peak loads and future growth.
  • High availability and reliability.
  • Security to protect sensitive customer and business data.
  • Performance optimization for fast response times.
  • Maintainability for ease of future updates and enhancements.

Expected Business Impact

Modernizing the Order One platform will result in improved operational efficiency, reduced maintenance costs, enhanced scalability to support future growth, and a better user experience for both restaurants and customers. This will lead to increased customer loyalty, higher order volumes, and improved revenue generation for RRT and its restaurant partners.

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