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The client's 16-year-old desktop application using unsupported VB6 technology faced critical challenges: siloed systems with poor integration, limited reporting capabilities, deployment delays, and inability to adapt to modern business requirements. These issues impeded customer experience (CX), slowed response times for policy requests, and created maintenance bottlenecks.
Leading Managing General Agent (MGA) in the US, specializing in customized insurance coverage through specialized risk assessments and client-specific policy design.
The modernized platform is expected to reduce policy processing time by 40%, eliminate deployment delays, and enable rapid integration of new business functions. Automated workflows and enhanced reporting will improve decision-making agility while maintaining 80%+ user familiarity through legacy screen preservation.