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Redevelopment of Sahanbooks E-commerce Platform for Enhanced User Experience and Functionality

spaceotechnologies.com

eCommerce

Retail

Education

Current Challenges with Sahanbooks E-commerce Platform

The existing Sahanbooks website suffers from poor UX/UI design, limited functionality, and technical inefficiencies. Users face difficulties accessing core features, navigating the platform, and completing transactions. The lack of modern search/filter capabilities, payment integration, and scalability hinders customer satisfaction and business growth.

About the Client

An e-commerce platform providing online book delivery and pickup services to residents of Hargeisa, Somaliland, specializing in diverse book categories including educational and literary works.

Project Goals for Sahanbooks Redevelopment

Enhance UX/UI design for seamless user navigation and accessibility
Implement advanced search and filtering capabilities for books
Integrate secure payment gateways (e.g., ZAAD) and pickup/delivery options
Ensure scalability and performance optimization for future growth
Add robust return management and customer support systems

Core Functional Requirements for Sahanbooks Platform

User registration/login with email/phone verification
Book categorization (fiction, nonfiction, educational, etc.) with subcategories
Search functionality by author, book name, ISBN, or category
Filtering and sorting options (bestsellers, featured books, publishers)
Shopping cart with quantity/price adjustments
Multiple shipping address management
ZAAD payment integration for secure transactions
In-store pickup scheduling and delivery tracking
Return request system for damaged/wrong orders
Customer support portal with query submission and resolution tracking

Preferred Technologies for Platform Development

PHP 7.2

Laravel 5.6

jQuery

MySQL

Apache

HTML5

Required System Integrations

Google Maps API for store location
ZAAD payment gateway
Booksolve API for inventory management

Key Non-Functional Requirements

Scalable architecture for growing user base
Responsive design for mobile/web compatibility
High-performance load times (<2 seconds)
Data security compliance (GDPR-like standards)
Multi-language support (Somali, English)

Expected Business Impact of Sahanbooks Redevelopment

The redeveloped platform will significantly improve user engagement and conversion rates by providing a seamless shopping experience. Enhanced search functionality and localized payment options will increase accessibility for Somaliland residents, while scalable infrastructure supports future expansion. The integration of return management and customer support systems will strengthen trust and retention, positioning Sahanbooks as a leading educational resource hub in the region.