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Development of On-Demand Courier Delivery Platform with Real-Time Tracking and Multi-Service Integration
  1. case
  2. Development of On-Demand Courier Delivery Platform with Real-Time Tracking and Multi-Service Integration

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Development of On-Demand Courier Delivery Platform with Real-Time Tracking and Multi-Service Integration

spaceotechnologies.com
Logistics
Transportation

Challenges in Traditional Courier Services

Existing courier operations lack real-time connectivity between customers and drivers, inefficient delivery scheduling, limited delivery options, and absence of digital tools for package tracking and instant price calculation. Previous development attempts failed to meet functional requirements.

About the Client

A Riyadh-based courier delivery service seeking to digitize operations through an on-demand platform

Digital Transformation Goals

  • Create user-friendly mobile applications for iOS and Android
  • Enable real-time customer-driver connectivity
  • Implement dynamic delivery options (Budget/Express)
  • Develop real-time package tracking capabilities
  • Standardize same-day delivery processes
  • Ensure seamless integration with payment and location services

Core Platform Functionalities

  • Real-time pickup/drop-off location setting
  • Package detail submission (size, type, urgency)
  • Dynamic price calculation engine
  • Order history management (My Orders)
  • GPS-based real-time tracking
  • In-app chat and voice communication
  • Push notifications for delivery updates
  • Driver request acceptance/declination workflow
  • Multi-currency payment integration

Technology Stack Requirements

iOS
Android
Cloud Backend (AWS/GCP)
Real-time Database
GPS APIs

System Integrations

  • Google Maps API for location services
  • Payment gateway integration (Stripe/PayPal)
  • SMS notification service (Twilio)
  • Firebase Cloud Messaging

Performance Criteria

  • Support 10,000+ concurrent users
  • 99.9% system uptime SLA
  • End-to-end data encryption
  • Cross-platform compatibility
  • Response time <2 seconds for core operations

Expected Business Impact

Enables Saudi Arabia residents to access instant delivery services with 30% faster processing times, reduces operational costs through automated dispatching, increases customer satisfaction via real-time tracking, and positions the client as a market leader in digital logistics solutions with potential for 50% annual growth.

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