Redesign of Connectivity Management Platform with Enhanced UX/UI and Robust Design System

The client’s existing connectivity management platform is functional but lacks intuitive design and optimized processes, hindering user experience for corporate clients and internal teams. The platform's processes are not aligned with user expectations, affecting operational efficiency. The initial product discovery phase was incomplete, leaving gaps in understanding user needs, which complicates the redesign process amid tight deadlines.

A large telecommunications provider with extensive B2B services, managing IoT device connectivity and platform operations.

• Implement best UX/UI practices to significantly improve user comfort and platform usability.
• Develop and deploy a comprehensive design system to standardize UI components and streamline future product development.
• Redesign the platform to enhance core features, processes, and information architecture for better operational efficiency.
• Deliver a thoroughly tested set of high-fidelity mockups and prototypes for both external B2B clients and internal support teams.
• Facilitate quicker, more reliable development of new features aligned with the redesigned architecture.

• Dual user role interface supporting external clients managing IoT SIM cards and internal teams performing customer support and platform maintenance.
• Modular UI components and reusable design system to ensure consistency and scalability for future product enhancements.
• Process maps and workflows adapted to user needs, facilitating intuitive navigation and operational efficiency.
• Iterative UX mockup creation with ongoing utility testing with stakeholders to validate usability and process improvements.
• System integration capabilities to connect with existing backend infrastructure and external data sources.

• External backend systems for real-time data synchronization and process automation.
• User authentication services for role-based access control.
• Analytics and testing tools for usability evaluation and continuous improvement.

• Scalable architecture capable of supporting increasing user load and data volume.
• High performance to ensure responsive interactions, with load times under 2 seconds.
• Secure data handling and role-based access controls to protect sensitive client and internal data.
• Reliable deployment procedures to minimize downtime during updates.

The platform redesign aims to markedly improve user experience, leading to increased client satisfaction and operational efficiency. Immediate benefits include a standardized, scalable design system supporting faster development of new features. Over time, these improvements are expected to reduce support queries, accelerate onboarding, and enable the client to more rapidly adapt to evolving connectivity management needs, thereby strengthening their market position.