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The existing AskRI platform suffers from outdated branding, poor information architecture, and inefficient content management. Users struggle to locate relevant resources, while administrators face difficulties updating and organizing content. The platform's FAQ section is disorganized, and its audience-specific curation lacks intuitive navigation, leading to reduced utilization of available tools.
A state government initiative collaborating with libraries and agencies to provide Rhode Island residents with free educational tools, research resources, and state service information.
The redesigned platform is projected to increase user engagement by 40% through improved navigation and personalized content pathways. Content management efficiency will improve by 60%, enabling faster updates and resource additions. The interactive librarian feature is expected to reduce support inquiries by 30% while increasing platform trust and adoption across Rhode Island's diverse population segments.