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Modernization of Go Ask Alice! Digital Platform for Enhanced User Experience and Content Management
  1. case
  2. Modernization of Go Ask Alice! Digital Platform for Enhanced User Experience and Content Management

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Modernization of Go Ask Alice! Digital Platform for Enhanced User Experience and Content Management

oomphinc.com
Medical
Education

Current Challenges Facing Go Ask Alice!

Outdated website design leading to declining user trust, inaccessible content architecture for modern audiences, inefficient content creation workflows for editorial teams, and lack of features to encourage exploration of existing answers over redundant submissions.

About the Client

A judgment-free, anonymous health Q&A platform operated by Columbia Health, providing medically accurate information to college students and global audiences.

Strategic Goals for Platform Modernization

  • Modernize UI/UX to appeal to Gen-Z and mobile-first users
  • Improve digital accessibility compliance (WCAG 2.2 Level AA)
  • Streamline content authoring processes for editorial efficiency
  • Enhance search and discovery to increase engagement with existing content
  • Reinforce trust through transparent human-centric design elements

Core System Functionalities

  • Mobile-first, color-rich interface with randomized visual elements
  • Topic-based content filtering and recirculation system
  • Quick Exit safety feature for sensitive content browsing
  • Real-time feedback collection on answers
  • Academic citation generation tool (MLA/Chicago styles)
  • Streamlined question submission workflow with search-first requirement
  • Human author attribution and revision history display

Technology Stack Requirements

Drupal for content management (post-migration)
Platform.sh for cloud infrastructure
Hotjar for user behavior analytics
Google Analytics 4 integration
Cloudflare for security and performance

Third-Party System Integrations

  • LinkedIn for professional network sharing
  • YouTube for embedded video content
  • Academic research platforms for citation validation

Operational Requirements

  • WCAG 2.2 Level AA accessibility compliance
  • Sub-2 second page load times on mobile networks
  • High-availability architecture (99.9% uptime SLA)
  • GDPR-compliant data handling practices
  • Scalable content delivery for global audiences

Expected Business Outcomes

Increased user engagement metrics (time-on-site, return visits), 30% reduction in content creation time for editorial teams, improved search engine visibility through modern SEO practices, and enhanced brand trust through human-centric design elements. The platform will better serve its core college audience while maintaining global accessibility standards.

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