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Platform Enhancement for Enhanced Customer Experience and Operational Efficiency

trigent.com

Insurance

Financial services

Business services

Challenge: Maintaining Disruptive Leadership and Rapid Feature Delivery

Truecloud Insurance faces the challenge of maintaining its competitive advantage in the rapidly evolving insurance market. To achieve this, they require a platform upgrade that significantly improves customer experience, accelerates feature and bug release cycles, and enables self-service capabilities without compromising release agility. The existing platform's technology stack is outdated, hindering development speed and increasing operational costs.

About the Client

Truecloud Insurance is an enterprise-grade SaaS platform providing insurers with a comprehensive suite of tools to rapidly build and deploy insurance products and experiences, particularly for millennial customers. They offer end-to-end insurance product lifecycle management.

Objectives: Improve Release Velocity, Enhance Customer Experience, and Reduce Operational Costs

Increase feature and bug release velocity by 4x.
Reduce customer implementation costs by 50%.
Provide a frictionless customer experience across all touchpoints.
Enable self-service capabilities for policyholders.
Improve data accessibility and searchability.
Ensure release readiness and reduce production defects.

Functional Requirements

Integrated front-end interface for online customers and agents.
Support for multiple policy states and configurations.
Improved data visualization and drill-down capabilities.
Enhanced cross-site search functionality.
Self-service portal for policyholders.
Automated API testing and integration.
Automated UI testing for critical business functions.

Preferred Technologies

React

Typescript

Webpack

npm

Jenkins

Mochawesome

Integrations Required

API integration with existing backend systems.
CI/CD pipeline integration.

Non-Functional Requirements

Scalability to handle increased transaction volume.
High performance and responsiveness.
Robust security measures.
Test automation coverage of 90% for high-risk scenarios
Reduced test execution time.

Impact: Increased Efficiency, Reduced Defects, and Faster Time-to-Market

This project is expected to deliver a significant impact on Truecloud Insurance's business by increasing release velocity by 25%, reducing testing cycle time by 70%, and decreasing production defects by 75%. The enhanced platform will also improve customer satisfaction through a more streamlined and user-friendly experience. The shift to automated testing will allow Truecloud to focus resources on innovation rather than manual testing efforts.