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OnDemand Healthcare Platform Modernization and Expansion

theninehertz.com

Medical

Financial services

Software Development

Current System Limitations and Operational Inefficiencies

Legacy system lacks scalability, hampers daily operations, and requires modern inventory/delivery management features. Need for HIPAA-compliant platform to secure user data while improving operational flexibility.

About the Client

A pharmaceutical and medical products vendor operating in 15+ U.S. states, partnering with biopharma companies, hospitals, and pharmacies for 20+ years.

Modernization Goals and Business Impact

Implement scalable inventory and delivery management systems
Achieve HIPAA compliance for secure patient data handling
Enhance user experience across customer, pharmacist, and admin interfaces
Improve operational efficiency and customer satisfaction metrics

Core System Functionalities and Features

Customer panel with onboarding, medication search (filters: type/dosage/brand), order tracking, and push notifications
Pharmacist panel for inventory management, prescription processing, and delivery coordination
Admin dashboard for analytics, user management, and operational control
Multi-payment gateway integration
HIPAA-compliant data security framework
Interactive prototypes with brand-aligned UI/UX design

Technology Stack and Methodologies

Agile methodology

High-fidelity UI prototyping

Secure cloud infrastructure

System Integrations

HIPAA-compliant data storage
Payment gateway APIs
Inventory tracking systems

Non-Functional Requirements

Scalable architecture
HIPAA compliance
High-performance search functionality
Cross-platform compatibility
Automated testing protocols

Expected Business Impact

Anticipated 39% operational efficiency improvement through streamlined prescription processing and inventory management, 73% customer satisfaction increase via reduced delivery times, 33% customer base growth from enhanced user experience, and 19% revenue growth driven by digital platform adoption with medication reminder notifications.