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Offshore Development Center (ODC) Implementation for Enhanced Retail Workflow Automation

trigent.com

Retail

eCommerce

Business Challenges

Manual processes for updating product information from 500+ merchandisers caused delays, errors, and inefficiencies. The client required automated workflows, system consolidation, and scalable technology to support 15% annual growth while maintaining operational reliability.

About the Client

A global online retailer offering 1M+ products across 550+ top brands, established in 1999, focused on delivering a reliable and customer-centric shopping experience.

Project Goals

Reduce manual interventions in product data management
Accelerate time-to-market for new features and franchises
Improve application performance by 3x
Achieve 99.9% accuracy in product data
Enhance vendor collaboration through intuitive tools

Core System Functionalities

Bulk product data upload via predefined templates
Real-time inventory synchronization with Core Retail Platform
Secure API framework for data extraction (OLE DB, Excel integration)
Image upload acceleration (4x speed improvement)
UPC retrieval via QRS integration
Automated testing with NUnit and QTP scripts

Technology Stack

Microsoft .NET platform

Oracle Database

SQL Server

OLE DB

QRS (Quick Response System)

NUnit

QTP (Quick Test Professional)

System Integrations

Core Retail Platform
Legacy Inprise application server (migration to Wildfly)
Universal Product Code (UPC) database via QRS

Non-Functional Requirements

Scalable architecture for 500+ concurrent merchandisers
99.99% system uptime
Data security compliance (PCI-DSS, GDPR)
3x performance improvement over legacy systems
Seamless cross-platform compatibility

Expected Business Impact

Enables 3x faster time-to-market for new features, 4x faster vendor image uploads, 99.9% reduction in product data errors, and 30% lower operational costs through automation. Consolidates legacy systems for improved maintainability and supports 15% annual growth targets.