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Next-Generation Web Application Accessibility Enhancement Project

trigent.com

Retail

Consumer products & services

eCommerce

Challenge

The client's existing web application lacked comprehensive accessibility features, hindering the online shopping experience for a significant segment of their audience – seniors and individuals with visual and motor impairments. This limited their market reach and posed potential legal risks related to accessibility compliance (Section 508 and WCAG 2.0).

About the Client

A large American multi-store retailer with a significant online presence, selling a variety of products with global demand and a focus on customer experience.

Project Objectives

Enhance the accessibility of the next-generation web application to meet WCAG 2.0 and Section 508 standards.
Improve the user experience for differently-abled customers, including those with visual and motor impairments.
Expand the customer base by reaching 56.7 million Americans with disabilities.
Minimize legal risks associated with non-compliance with accessibility regulations.
Increase web traffic and improve search engine rankings.

Functional Requirements

Screen reader compatibility
Speech recognition integration
Screen magnification support
Keyboard navigation
Adjustable color contrast
Alternative text for images
Clear and concise labels
Accessible forms and input fields

Preferred Technologies

SortSite

WAVE

Automated accessibility testing tools

Continuous integration/continuous delivery (CI/CD) pipeline for automated regression testing

Integrations Required

Assistive technology frameworks (e.g., NVDA, JAWS, VoiceOver)

Key Non-Functional Requirements

Scalability to accommodate increased user traffic.
Performance optimization to ensure a smooth user experience.
Security to protect user data.
Maintainability for future accessibility updates.

Estimated Impact

Successful completion of this project is expected to result in a significant improvement in the client’s brand image, increased web traffic, improved search engine rankings, and a substantial expansion of their customer base. The project also addresses critical legal and ethical considerations by ensuring accessibility for all users.