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Next-Generation Online Parking Permit Management Platform Development

trigent.com

Information technology

Real estate

Business services

Challenges with Current Platform and Future Needs

ParkSmart Solutions' existing platform, while successful, requires modernization to meet increasing customer demands, enhance user experience, and integrate new functionalities. The current system needs to be updated to improve real-time data accuracy, streamline resident self-service, provide enhanced reporting capabilities, and ensure scalability to accommodate future growth. Concerns exist around maintaining browser and device compatibility, and the need for proactive system health monitoring.

About the Client

ParkSmart Solutions is a US-based SaaS company providing online parking permit management solutions for property managers, residents, and multi-unit housing owners.

Project Goals

Enhance platform scalability to support a growing customer base.
Improve real-time data accuracy and reliability for vehicle and permit information.
Enhance user experience for residents and property managers.
Reduce time-to-market for new features and updates.
Improve system stability and reduce infrastructure dependency.
Expand feature set to include advanced reporting and analytics.
Ensure compliance with evolving parking regulations and data privacy standards.

Functional Requirements

User-friendly dashboard for property managers with consolidated property views.
Accurate resident vehicle and permit ordering data with automated updates.
Management of resident move-in/move-out dates and timings.
Automatic time zone updates.
Parking spot transfer functionality between owners/residents.
Management of future resident data.
Automated notification system for property owners and residents (alert mails).
Reset options for guest permits.
Comprehensive fire lane and parking space reporting.
Detailed activity list tracking.
Leasing agent information management.
Advanced reporting and analytics on parking usage, revenue, and permit types.

Preferred Technologies

Amazon Web Services (AWS) cloud infrastructure

Responsive web design for cross-device compatibility

Secure API integrations

Required Integrations

Payment gateway integration for online permit purchases.
Potential integration with property management software (PMS) systems.
Mapping services for parking space visualization.

Non-Functional Requirements

High scalability to handle increasing user traffic.
High availability and reliability to ensure continuous operation.
Robust security measures to protect sensitive data.
Performance optimization for fast response times.
Maintainability for future enhancements and updates.

Expected Business Impact

This project is expected to significantly improve customer satisfaction, expand ParkSmart Solutions' customer base, reduce operational costs through cloud optimization, and enhance the platform's competitiveness in the market. The improved platform will provide a superior user experience and enable ParkSmart Solutions to offer more advanced features, leading to increased revenue and market share.