Next-Generation Ecommerce Platform with Autonomous Inventory & Order Management for B2B Supply Companies

Existing online sales platforms lack seamless integration with internal ERP systems, resulting in outdated product data, manual inventory updates, limited customer account functionalities, and inefficient order processing. This hampers sales growth, customer engagement, and operational efficiency for a leading industrial supplies provider.

A large-scale distributor specializing in Personal Protective Equipment (PPE) and industrial supplies, seeking to enhance online sales channels and streamline backend operations.

• Develop a mobile-friendly, user-centric ecommerce website to increase online sales and improve customer engagement.
• Implement a comprehensive, real-time updated product catalog integrated with internal ERP systems to reflect current prices, stock levels, and discounts.
• Enable customers to view and manage their profiles, including orders, invoices, quotes, and credit notes.
• Automate order and quote data transfer directly into the existing ERP system to streamline backend operations.
• Create a bespoke data import and conversion tool for efficient bulk content management via spreadsheets.
• Design an autonomous update mechanism to sync product data (stock, pricing, discounts) across all branches daily.
• Incorporate an engaging brand history timeline to enhance brand storytelling.

• Filterable online store with multiple product variations (e.g., colors, sizes)
• Customer login portal for profile management including orders, invoices, and quotes
• Real-time synchronization with ERP for product data including pricing, stock levels, and discounts
• Automatic order and quote data transfer into ERP for seamless backend processing
• Custom spreadsheet importer and converter for bulk content updates with validation and error notifications
• Autonomous update agent to regularly refresh product data from multiple locations
• Customer notification system for order status updates via email and site alerts
• Dynamic interactive timeline showcasing company history

• ERP system (e.g., Syspro or equivalent) for order, invoice, and quote synchronization
• Email notification system for customer updates
• Product data sources for daily inventory and pricing updates

• Responsive design supporting mobile, tablet, and desktop browsers
• High scalability to handle increased product catalog and customer base
• Real-time data synchronization with minimal latency
• Secure login and transaction processing compliant with industry standards
• Minimal downtime during updates and maintenance

The new platform aims to increase online sales reach by 20-30%, reduce manual data entry errors in inventory and order processing, and improve customer satisfaction with real-time product availability and account management. The autonomous update mechanism is projected to streamline backend operations, enabling a broader overall sales impact facilitated by seamless ERP integration.