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Next-Generation Digital Experience Platform for Travel Services

robosoftin.com

Hospitality & leisure

Travel

Automotive

Business Challenges

Legacy systems hinder seamless digital integration of roadside assistance, car care, and travel services. Fragmented user experiences across mobile/web platforms and lack of real-time service coordination reduce customer satisfaction and operational efficiency.

About the Client

A century-old service organization providing roadside assistance, vehicle maintenance, and travel-related services across North America

Strategic Goals

Create unified digital platform for roadside assistance and travel services
Implement AI-driven service request routing and prioritization
Develop personalized travel planning capabilities
Enhance mobile-first user experience with real-time tracking
Integrate IoT vehicle diagnostics for proactive service alerts

Core System Requirements

Real-time roadside assistance request tracking
AI-powered route optimization for service vehicles
Vehicle health monitoring dashboard
Personalized travel itinerary builder
Multi-modal service booking (web/app/voice)
Integrated payment gateway for service transactions

Technology Stack

React Native for cross-platform mobile development

Node.js backend with microservices architecture

AWS cloud infrastructure with Kubernetes orchestration

TensorFlow for AI/ML service optimization

IoT telemetry integration via MQTT protocol

System Integrations

Existing CRM system for member data
GPS fleet tracking systems
Vehicle diagnostic APIs (OBD-II)
Third-party payment processors
Emergency service dispatch networks

Operational Requirements

99.99% system availability with failover redundancy
Sub-200ms latency for critical service requests
GDPR-compliant data encryption and privacy controls
Horizontal scalability for peak usage periods
Multi-tenancy support for regional service variations

Expected Business Outcomes

Projected 40% reduction in service response times, 25% increase in member retention through enhanced digital engagement, and 35% operational cost savings via automated dispatch optimization. Platform will enable expansion into adjacent mobility services markets while strengthening market leadership in roadside assistance sector.