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Digital Experience Platform for Inclusive Airline Services
  1. case
  2. Digital Experience Platform for Inclusive Airline Services

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Digital Experience Platform for Inclusive Airline Services

robosoftin.com
Hospitality & leisure
Transportation
Consumer products & services

Challenges in Airline Digital Experience

Existing airline digital platforms lack inclusive design, multilingual support, and frictionless booking processes. Users face difficulties in accessing personalized assistance, language-specific interfaces, and seamless rebooking options, leading to reduced customer satisfaction and conversion rates.

About the Client

A new airline company focused on providing inclusive and affordable air travel experiences with a vision to democratize air mobility in India.

Key Project Goals

  • Create an empathetic and inclusive digital experience across web and mobile platforms
  • Implement multilingual support for diverse user accessibility
  • Streamline flight booking and management processes
  • Integrate reward points functionality for frequent flyers
  • Ensure compliance with accessibility standards for users with disabilities

Core System Functionalities

  • Personalized booking assistance through AI-driven guidance
  • Dynamic language selection with regional language support
  • Frictionless payment gateway integration with reward points redemption
  • Real-time booking management with preselected preference templates
  • Accessibility-first UI/UX design compliant with WCAG standards

Technology Stack

React Native for cross-platform mobile development
Next.js for server-rendered web applications
AWS cloud infrastructure for scalability
GraphQL API for efficient data querying
AI/ML models for personalized recommendations

System Integrations

  • Payment gateway integration (UPI, credit/debit cards, reward points)
  • Third-party flight data APIs
  • CRM system for customer profile management
  • Loyalty program API integration
  • Real-time language translation services

Non-Functional Requirements

  • 99.99% system uptime with auto-scaling capabilities
  • Sub-2-second page load times for critical workflows
  • End-to-end encryption for payment and personal data
  • Cross-platform compatibility across Android/iOS/web
  • Disaster recovery with <15-minute RTO

Business Impact Projections

Expected 40% increase in booking conversion rates through inclusive design, 30% growth in repeat customers via reward points integration, and 50% reduction in customer support queries related to booking issues. The platform will position Akasa Air as a leader in accessible air travel, targeting India's 300+ million underserved air travel market segment.

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