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Next-Generation Digital Experience Platform for Global Sports Events

robosoftin.com

Hospitality & leisure

Sports

Events Management

Current Challenges in Sports Event Digital Engagement

Need to create seamless, immersive digital experiences for international sports event attendees while managing complex operational requirements across ticketing, navigation, and real-time engagement systems. Existing solutions lack integration and scalability for high-traffic environments.

About the Client

Qatari multinational conglomerate operating in hospitality, real estate, and sports event management, seeking to enhance fan experiences at major international sporting events

Strategic Objectives for Digital Transformation

Create unified digital ecosystem for event attendees
Implement real-time personalized experiences
Optimize operational efficiency for event management
Establish scalable infrastructure for global sports events

Core Platform Requirements

Multi-lingual mobile application with offline capabilities
AI-powered personalized event recommendations
Real-time crowd management and navigation system
Integrated ticketing and access control solution
Live sports data visualization dashboard
Augmented reality venue exploration features

Technology Stack Requirements

Cloud-native architecture (AWS/GCP)

Progressive Web App (PWA) framework

AI/ML for personalization engines

IoT-enabled venue infrastructure

Blockchain for ticket authentication

System Integration Needs

Existing CRM systems
Payment gateways
Sports data APIs
Emergency response systems
Third-party transportation APIs

Critical System Requirements

Support 500,000 concurrent users
99.99% uptime during event periods
Real-time data processing under 100ms latency
GDPR and local data compliance
Multi-lingual support for 10+ languages

Expected Business Outcomes

Anticipated 40% increase in attendee satisfaction scores, 30% reduction in operational costs through automation, and establishment as a benchmark for digital experiences in global sports events. Platform scalability will enable expansion to 20+ annual events within three years.