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Multi-Platform Food Delivery Ecosystem Development

celadonsoft.com

Food & Beverage

Logistics

Information technology

Operational Inefficiencies in Food Delivery Operations

Existing systems lack integration between customer ordering, delivery management, and administrative oversight. Challenges include complex payment gateway integration with local tax compliance (NIT), multilingual support requirements, and insufficient real-time tracking capabilities. Legacy CMS limitations hinder efficient API development and database management.

About the Client

Regional food delivery service provider seeking digital transformation through integrated mobile and web platforms

Digital Transformation Goals

Create unified ecosystem across customer, delivery, and admin interfaces
Implement seamless payment processing with VisaNet and NIT compliance
Enhance delivery route optimization with GPS tracking
Establish role-based administrative portal with real-time order monitoring
Improve user experience through responsive cross-platform design

System Capabilities Overview

Customer app with menu browsing and order placement
Delivery driver app with route optimization and status updates
Role-based admin portal (Admin/Call Center/Store Manager)
Real-time order tracking with Google Maps integration
Multilingual interface (Spanish/English) with in-app translation
Secure payment gateway with VisaNet and local tax compliance
Dynamic address management and distribution point system
Daily menu updates with product catalog filters

Technology Stack Requirements

React Native for cross-platform mobile apps

Node.js with Express for backend services

Strapi CMS with custom MySQL queries

Google Maps API for location services

WebSockets for real-time communication

Third-Party System Integrations

VisaNet payment gateway integration
NIT (National Taxpayer Registry) compliance service
SendGrid for transactional email notifications
Cybersource payment processing API
InFile invoice subscription service

Performance and Quality Standards

99.9% system availability with load balancing
Sub-200ms response time for critical API endpoints
PCI-DSS compliance for payment processing
Horizontal scalability for 100k+ concurrent users
Automated testing with 90%+ code coverage

Business Transformation Outcomes

Projected 40% increase in order processing efficiency, 25% reduction in delivery times, and 35% improvement in customer retention. Expected to create 150+ new courier positions and streamline administrative operations through centralized management tools. Enhanced compliance capabilities will reduce tax-related operational risks by 60%.