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Modernizing Insurance Operations with Scalable Agent Management Platform

trigent.com

Insurance

Financial services

Information technology

Challenges in Scaling Agent Operations and Technical Debt

Legacy monolithic platform with manual processes (agent management, document uploads) causing technical debt, operational inefficiencies, and inability to scale. Disconnected systems hindered data transparency and agent productivity.

About the Client

A Managing General Agency providing personal and commercial Property & Casualty insurance with a network of 5,000+ agents nationwide

Strategic Goals for Operational Transformation

Reengineer user experience for 5,000+ agents
Standardize data structures and API framework
Eliminate manual processes through automation
Achieve scalable architecture for future growth
Improve policy management workflow efficiency

Core System Functionalities

Agent administration portal with task tracking
Automated document upload and management system
API framework for core platform integration
Third-party data integration (e.g., Google Maps)
Streamlined policy generation and binding workflows

Technology Stack Requirements

.NET Core

Angular

Entity Framework

MS SQL Server

Bootstrap

HTML5

CSS3

External System Integrations

Third-party data sources
Core insurance platform
Payment gateways

System Quality Attributes

Scalable architecture
3-second page load performance
Cross-browser compatibility
Data security compliance
High availability

Expected Business Impact of Modernization

Empower 5,000+ agents with intuitive tools, reduce operational costs through automation, increase policy processing speed, enhance customer experience with real-time data access, and achieve 30% improvement in agent productivity metrics.