The legacy assessment platform faces critical issues including insecure access protocols, lack of user data continuity, fragmented user journey, complex data migration challenges, and inefficient onboarding and payment processes. These limitations hinder user experience, operational efficiency, and scalability, compromising the organization's ability to support a growing global user base.
A midsize educational assessment organization seeking to upgrade its existing platform to improve security, user experience, and operational efficiency.
The new assessment platform is expected to significantly improve user experience through secure, personalized access and a unified interface, leading to higher engagement and retention. Operational efficiencies will be achieved via streamlined onboarding, assessment management, and payment processes, reducing administrative overhead. The platform’s scalability will enable the organization to expand into new markets, supporting continued growth and innovation, much like previously migrated data and assessment records encompassing over 1.4 million entries and 500,000 users, thereby reinforcing its global competitiveness.