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Modernized E-Commerce Platform with Enhanced UI and Functionalities
  1. case
  2. Modernized E-Commerce Platform with Enhanced UI and Functionalities

Modernized E-Commerce Platform with Enhanced UI and Functionalities

saigontechnology.com
eCommerce
Retail
Supply Chain

Identified Challenges in E-Commerce Website Performance and User Experience

The client faces issues with displaying inconsistent product information due to a wide range of product data, lacks a staging environment for testing, and faces constraints in customizing their existing framework, resulting in slow site load times and inefficient development cycles.

About the Client

A mid-sized online retail company specializing in bulk product sales, aiming to improve customer experience and operational efficiency through platform modernization.

Goals for Enhancing E-Commerce Platform Performance and User Engagement

  • Modernize the website interface with UI improvements for better user experience.
  • Introduce advanced functionalities such as account management updates, order notifications, guest checkout, abandoned cart reminders, and auto-calculated shipping fees.
  • Establish a dedicated staging environment for testing and development to streamline deployment cycles.
  • Optimize website loading speeds through caching and performance tuning.
  • Facilitate ongoing communication and iterative development practices to adapt to changing requirements.

Core Functional Features for the E-Commerce Platform Enhancement

  • Product Page Enhancement: Update product listings to display detailed information efficiently.
  • User Account Management: Enable users to update profile information and manage login sessions.
  • Order Notifications: Implement notification system for order status updates.
  • Checkout Process: Support guest checkout and registered user login workflows.
  • Abandoned Cart Recovery: Send automated reminder emails for abandoned shopping carts.
  • Shipping Fee Calculation: Auto-calculate shipping costs based on customer location.

Preferred Technologies and Architectural Approaches

PHP
Caching and Performance Optimization
UI/UX frameworks

Necessary External System Integrations

  • Payment gateways
  • Shipping carriers
  • Notification services (email, push notifications)

Key Non-Functional System Requirements

  • System scalability to handle increasing product data and user load.
  • Fast page load times with optimized caching strategies.
  • Robust security measures to protect user data and transactions.
  • Availability of a staging environment for comprehensive testing before deployment.
  • System maintainability and support for iterative updates.

Projected Business Outcomes from Platform Modernization

The project is expected to significantly enhance the client's website performance and user experience, reducing load times through caching techniques, improving data accuracy for product listings, and streamlining order processing. These improvements aim to increase customer satisfaction, reduce bounce rates, and support a higher conversion rate, ultimately leading to increased revenue and operational efficiency.

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