This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Modernization of Telehealth Platform for Scalable Behavioral Health Services

experionglobal.com

Medical

Information Technology

Telecommunications

Legacy System Limitations Impacting Scalability and Compliance

The existing system combines authentication/authorization within APIs, causing 1.4-2.1 million daily API calls (2535 concurrent users) leading to frequent outages, data loss, and HIPAA non-compliance. Outdated UI hampers stakeholder usability across call center, customer management, and account builder applications.

About the Client

Provider of comprehensive behavioral health & wellness services through telehealth solutions, serving 400+ organizations and managing 600,000+ annual crisis care calls

Key Goals for System Modernization

Reduce API request volume by 33%+ through optimized data synchronization
Achieve HIPAA compliance through resilient data handling mechanisms
Implement modular architecture for scalable feature integration
Reduce annual infrastructure costs by $75K+
Deliver intuitive UI for improved stakeholder experience

Core System Capabilities

Call center application with session management
Customer relationship management module
Account builder workflow automation
Dedicated authentication/authorization microservice
Progressive web app with offline-first capabilities

Technology Stack Requirements

Service worker-based background processing

Command queuing and batch processing architecture

OAuth 2.0/OpenID Connect for identity management

Cloud-native microservices architecture

Responsive web design framework

System Integration Needs

HIPAA-compliant data storage solutions
Real-time communication APIs
Third-party identity verification services
Analytics and reporting platforms

Operational Requirements

99.99% system availability SLA
Horizontal scalability for 5000+ concurrent users
End-to-end encryption for PHI handling
Sub-200ms API response times for critical workflows
Automated disaster recovery with <15min RTO

Anticipated Business Outcomes

Projected 33% reduction in daily API requests (from 1.48M to 990K), 93% decrease in infrastructure resource consumption (60% to 4% DTU), and full HIPAA compliance. Modular architecture enables 40% faster feature deployment while maintaining system stability, with annual cost savings exceeding $75,000.