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Modernization of NYPIUA's Insurance Web Platform

saritasa.com

Insurance

Financial services

Consumer products & services

Challenges with Outdated Digital Infrastructure

NYPIUA's legacy website suffered from poor user experience, lack of mobile/browser compatibility, and an inefficient claims process. This led to customer frustration, security vulnerabilities, and operational inefficiencies in policy management and payments.

About the Client

A large insurance underwriting association providing property insurance solutions, established in 1968 to address civil unrest-related property damage.

Goals for Digital Transformation

Modernize the website with a user-centric design
Streamline insurance application and claims submission workflows
Enhance security and compliance standards
Improve integration between frontend and backend systems
Increase customer satisfaction through intuitive self-service tools

Core System Requirements

Modern Angular-based frontend with intuitive navigation
Dynamic insurance quoting tool with Quick Quote and full application options
Secure claims submission and policy management portal
Integrated payment processing system
API-driven connectivity to backend databases

Technology Stack Preferences

Angular

RESTful APIs

Cloud-based infrastructure

Modern CSS frameworks

System Integration Needs

Legacy backend database
Third-party payment gateways
Existing API ecosystem

Non-Functional Requirements

Enterprise-grade security (PCI-DSS, GDPR compliance)
High availability (99.9% uptime)
Scalable architecture for peak usage periods
Cross-browser compatibility
Optimized page load performance (<2 seconds)

Expected Business Outcomes

The modernized platform is projected to reduce customer onboarding time by 40%, increase online claims submission rates by 60%, and improve overall customer satisfaction scores by 35%. Enhanced security features will mitigate data breach risks, while streamlined workflows are expected to reduce operational costs by 25%.