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Modernization of Legacy Logistics Customer Portal for Enhanced User Experience and Real-Time Shipment Tracking

trigent.com

Logistics

Legacy System Limitations and Customer Experience Challenges

The existing customer portal relies on outdated technology with a text-only interface and fragmented data views. Complex transactional data stored in a legacy IBM DB2 DBMS requires green screen console access, resulting in poor usability, lack of real-time visibility, and inconsistent cross-browser compatibility that hinders modern digital expectations.

About the Client

A global logistics provider with 70+ years of experience offering freight transportation and customized supply chain solutions for midmarket shippers

Modernization Goals for Improved Customer Experience

Deliver transparent real-time shipment status updates across all load types
Modernize UI/UX while preserving existing backend database investments
Create unified dashboard for account management and shipment tracking
Ensure cross-browser compatibility (Chrome, Firefox, Internet Explorer)
Implement scalable architecture for high-volume transaction handling

Core System Functionalities

Unified shipment status dashboard with real-time updates
Responsive graphical user interface (GUI) with Angular 4 framework
Cross-browser compatible tracking portal
Automated report generation (performance, carrier activity, vessel loading)
API integration layer for IBM DB2 DBMS access

Technology Stack Requirements

Java-based web application

HTML5, CSS3, Angular 4

NG Bootstrap, jQuery

Spring MVC, JDBC

IBM WebSphere application server

IBM DB2 DBMS (retained backend)

System Integration Needs

Legacy DBMS data access layer
EDI data exchange systems
Email notification service for reports
Multi-carrier tracking APIs

Operational Requirements

High-traffic load handling capability
Consistent UI theme across services
Secure data transmission (EDI protection)
Responsive design for desktop/tablet access
99.9% system uptime SLA

Expected Business Impact of Portal Modernization

Enables real-time shipment visibility for 10,000+ daily transactions, reduces customer onboarding time by 40%, improves operational efficiency through automated reporting, and extends legacy system ROI by 5+ years while maintaining modern UX standards.