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The client's legacy IBM Domino-based portal suffered from outdated UX, poor performance, limited scalability, and manual workflows. Critical challenges included difficulty migrating client data, lack of real-time functionality, and inability to meet modern usability expectations, hindering both client satisfaction and internal operational efficiency.
International patent and trademark law firm providing end-to-end intellectual property services
Anticipated 30% reduction in operational costs through automation, 60% decrease in manual workload via streamlined workflows, and measurable improvements in client retention through enhanced self-service capabilities. The modern portal will serve as a competitive differentiator in legal services while supporting long-term digital transformation goals.