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Existing tax collection platform suffers from inconsistent user experience due to lack of design governance, over-engineered UI components, and poor mobile responsiveness. Complex regulatory requirements and role-based configurations create usability challenges while maintaining technical flexibility. Disconnected design systems and inconsistent QA processes lead to increased technical debt.
SaaS provider specializing in tax collection solutions for municipal and state governments
Implementation will reduce UI development time by 40% through component reuse, improve user satisfaction scores by 35% via consistent experiences, and enable 200+ government entities to process tax collections 25% faster. The modernized design system will cut QA validation time by 50% while maintaining compliance with evolving municipal regulations.