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Modernization of Digital Banking Infrastructure for Enhanced Operational Efficiency and Customer Experience
  1. case
  2. Modernization of Digital Banking Infrastructure for Enhanced Operational Efficiency and Customer Experience

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Modernization of Digital Banking Infrastructure for Enhanced Operational Efficiency and Customer Experience

effectivesoft.com
Financial services

Challenges with Outdated Infrastructure

The client's fragmented, legacy infrastructure caused operational inefficiencies, high maintenance costs, and poor customer satisfaction. Disparate systems across mobile and internet banking created integration challenges, while outdated authentication mechanisms and lack of unified loyalty programs hindered competitiveness.

About the Client

A large financial institution within a multinational banking group seeking to modernize fragmented legacy systems

Modernization Goals

  • Replace legacy infrastructure with a unified digital banking platform
  • Reduce operational costs through system consolidation
  • Enhance customer satisfaction via intuitive mobile/web interfaces
  • Implement modern security authentication protocols
  • Create scalable loyalty and commission management systems

Core System Requirements

  • Native iOS/Android mobile banking applications
  • Responsive web-based internet banking portal
  • Centralized authentication/authorization system with OTP
  • Tiered loyalty program with cashback and exclusive offers
  • Automated commission management for transactions

Technology Stack

Oracle
Kotlin
Swift

System Integrations

  • Third-party authentication services
  • Payment gateway APIs
  • Legacy data migration interfaces

Non-Functional Requirements

  • Enterprise-grade security with multi-factor authentication
  • High-availability architecture (99.9% uptime)
  • Scalable cloud-native infrastructure
  • Cross-platform UI/UX consistency
  • Real-time transaction processing performance

Expected Business Impact

Projected 40% reduction in operational costs through system consolidation, 25% increase in customer retention via enhanced digital experiences, and 60% faster time-to-market for new financial products. Unified infrastructure will eliminate vendor dependency while improving regulatory compliance and security posture.

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