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Modernization of Clinical Research CRM System with Enhanced Security and Twilio Integration

altoroslabs.com

Medical

Health & Fitness

Legacy System Limitations and Operational Inefficiencies

The organization's legacy WebForms-based CRM system struggled with scalability, slow report generation (5 minutes per report), insecure Twilio integration costing $600/year, and inability to extend functionality while maintaining data integrity for 260,000+ volunteers.

About the Client

Accredited pharmacology research organization conducting 500+ clinical trials over 15+ years, specializing in early-stage drug development and volunteer recruitment.

Modernization Goals

Migrate legacy CRM to modern .NET stack without data loss
Optimize system performance for 400+ monthly volunteer additions
Implement role-based security for sensitive medical/contact data
Reduce report generation time to <5 seconds
Automate Twilio conferencing to eliminate unnecessary charges

Core System Capabilities

Data migration console with normalization
Role-based access control (RBAC) with AuthToken
Partitioned data architecture for rapid reporting
Automated Twilio conferencing room management
CI/CD pipelines for agile feature deployment

Technology Stack

.NET Core

Angular with TypeScript

Layered architecture with CQRS pattern

Third-Party Systems

Twilio Video API
Authentication/authorization services

System Requirements

High-availability architecture
HIPAA-compliant data security
Sub-5-second report generation SLA
Fault-tolerant data migration process

Expected Business Outcomes

Enables sustainable growth through 97% faster reporting, $600/year Twilio cost savings, zero data loss during migration, and 2-minute feature deployment cycles while maintaining compliance with healthcare data regulations.