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Development of AI-Powered Dental Consultation Platform with Automated Scheduling and Secure Payments
  1. case
  2. Development of AI-Powered Dental Consultation Platform with Automated Scheduling and Secure Payments

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Development of AI-Powered Dental Consultation Platform with Automated Scheduling and Secure Payments

altoroslabs.com
Medical
Information technology
Health & Fitness

Operational Challenges in Dental Practice Management

Dental clinics faced critical inefficiencies during the pandemic including 1.5-12 hour data upload delays in their patient management system, manual appointment scheduling consuming clinical resources, inconsistent database versions across practices, and insecure payment integration. These issues hindered remote patient care capabilities and operational continuity.

About the Client

U.S.-based provider of automation solutions for dental clinics and private practices, serving 6,000+ orthodontists across North America

Digital Transformation Goals

  • Enable virtual dental consultations via AI chatbot
  • Automate appointment scheduling workflows
  • Implement secure online payment processing
  • Standardize database operations across 40+ software versions
  • Reduce data processing time to sub-1-minute thresholds

Core System Capabilities

  • AI-driven symptom assessment chatbot with media upload capability
  • Multi-channel appointment scheduling automation
  • PCI-compliant payment gateway integration
  • Database version normalization engine
  • Real-time SMS/email notification system
  • Web portal for clinic-patient interaction management

Technology Stack Requirements

Cloud-native microservices architecture
Parallel data processing frameworks
Test-driven development (TDD) methodology
End-to-end encryption protocols
Cross-platform database compatibility tools

System Integration Needs

  • Existing patient management system API
  • Third-party payment gateway
  • SMS notification service (Twilio or equivalent)
  • Email service provider (SendGrid or similar)
  • Open-source dental software compatibility layer

Operational Requirements

  • 99.99% system availability SLA
  • Sub-1-minute data upload performance
  • HIPAA-compliant data security framework
  • Horizontal scalability for 10,000+ concurrent users
  • Automated failover and disaster recovery

Expected Business Outcomes

The solution will enable 150+ clinics to handle 5,000+ remote consultations monthly while eliminating manual scheduling overhead. Dental practices will achieve 90% reduction in administrative tasks, with secure payment processing driving 25% revenue growth. The system will support pandemic-resilient care delivery while maintaining compliance with healthcare data regulations.

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